Privacy Policy

The Privacy and Personal Data Protection Policy explains why we collect your personal data and how we use/process it. This policy applies to all of you who purchase and use our products or services through our sales points (store), by phone, or through our website.

Who we are

The motorhome rental company Campervibes.gr, owned by GR PROPERTIES OE with VAT number 802582122, has been operating since 2025. We are located in the Serres region. Through the website www.campervibes.gr, you can make reservations online or check availability and contact details. Our team is always available to clarify any questions regarding this privacy policy.

For your safety When you make a reservation with us, you trust us with your data. That is why we listen to and understand your preferences to align them with the services we offer. We are committed to maintaining your trust. Our Privacy Policy provides detailed information about when and why we collect your personal data, how we use and process it, how long we retain it, and under which conditions we may share it with others.

What is personal data?

The term “personal data” refers to information about individuals, such as name, postal address, email address, contact number, and other details that identify or can identify you, hereinafter referred to as “Personal Data” or “Data”.

What is Personal Data Processing? Any act or series of acts carried out with or without the use of automated means on personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

What Data do we collect? We make sure to collect only the absolutely necessary data from you. When you visit one of our points of sale or display (e.g., store, website, social media), we may ask you to provide certain information about yourself, including:

  • Personal data such as name, address, email address, phone number, and other contact details. This data is collected when purchasing a product from our online store or when you first register for our online services, e.g., when participating in a competition.

  • Location data.

  • Account information, such as username and other credentials used to access our online services.

  • IP address and Cookies data collected when accessing our company's websites.

  • Device information.

How do we process your personal data? We process your personal data when we are about to enter into a contract with you or for specific purposes such as:

  • Product orders: The company processes your data to complete product orders or service provisions, serve you, or comply with legal obligations. Your data may be shared with third parties for product supply or delivery. Additionally, we may retain your data for a period to fulfill obligations, such as product returns.

  • User Account Creation: The company processes your data to provide access to account features that facilitate product sales and service provision.

  • Communication: The company uses your data to respond to your requests/questions, refund requests, or complaints. The information you share with us enables us to manage your requests and respond in the best possible way.

We may process your personal data to protect rights, property, or security, ours or third parties, as follows:

  • Payment processing and fraud prevention: We do this based on our legitimate business interests. It also helps protect our customers from fraud.

Furthermore, we may process your personal data when necessary based on our legitimate business interests for the following purposes:

  • To comply with our contractual or legal obligations to exchange data with law enforcement. For example, following a court order to exchange data with judicial services.

  • To send you contact and communication methods required by law or necessary to inform you of any changes to the services we provide.

  • To inform you about vehicle availability.

  • To send newsletters/offers: With your consent, we will inform you through various means (email, online, phone, social media) about relevant products and services, including personalized offers, discounts, etc.

How can I exercise my rights?

You can contact us electronically at info@campervibes.gr or by phone at 6984795839, and we will address your request as soon as possible.

What is the applicable law when processing my Data? The applicable law is Greek law, as shaped by the General Data Protection Regulation (GDPR) 2016/679/EU, and generally the national and European legislative and regulatory framework for personal data protection.

How will I be informed if there are changes to the Privacy Policy? We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post the updated version on our website before the changes take effect and will notify you by any appropriate means.

We encourage you to periodically read this Policy to stay informed about how your Data is protected.